SUPPORT

Need help with any of our products or have general questions?
Need AMD AM4 bracket for your Enermax CPU coolers?
Please submit your ticket below!


For AMD AM4 request, you can order the free AM4-Kit for Enermax CPU coolers* if the invoice date is 01.01.2017 or after.(The sales receipt is required.) Free shipment for customers from USA and Canada only.
Available for: ETS-T50 AXE: ETS-T50A-BVT, ETS-T50A-WVS
ETS-T40 Fit: ETS-T40F-TB, ETS-T40F-BK, ETS-T40F-W, ETS-T40F-RF
ETS-N31 II: ETS-N30R-HE, ETS-N30R-TAA
LIQMAX II: ELC-LMR240-BS, ELC-LMR120S-BS

SUBMIT SUPPORT TICKET or AM4 REQUEST

Please contact LEPATEK for Support and RMA

LEPATEK Corporation RMA Procedure:

Customer must obtain valid Return Merchandise Authorization (RMA) number from LEPATEK for all Product returns. RMA will be issued in accordance with the following terms and conditions:

  • 1. Customer must provide all information as required by LEPATEK for all returns.
  • 2. RMA will be issued for authorized return under one of the following categories: (1) defective product, or (2) shipping discrepancy.
  • 3. RMA is valid for twenty (20) calendar days from the date of issuance.
  • 4. LEPATEK must physically receive merchandise within valid period.
  • 5. Customer is responsible for ensuring RMA Number is clearly visible on the address label of packaging.
  • 6. Customer is responsible for shipping cost returning product to LEPATEK.
  • 7. LEPATEK Receiving will refuse delivery without valid, clearly visible RMA number.
  • 8. You fully understand and agree to the RMA Policy when you submit the ticket.

 

How to obtain RMA Number from LEPATEK Corporation:

  • - Click on SUPPORT TICKET below
  • - Fill out New Ticket form and save your Password
  • - You will receive Confirmation via email
  • - Contact us at 626-913-8899 if you have any question

This support ticket is for USA only. For Canadian services, please go to www.comtronic.ca for more info.

SUBMIT SUPPORT TICKET

WARRANTY

Warranty period (OEM product excluded)
Unless specified on product spec/package, the general retail package item warranty period from date of purchase is listed in below tables.

Power Supply

Product Category

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Non 80PLUS certification

Three (3) years

Two (2) years

80PLUS, 80PLUS Bronze certification

Three (3) years

Two (2) years

80PLUS Silver certification

Five (5) years

Three (3) years

80PLUS Gold certification

Five (5) years

Three (3) years

80PLUS Platinum or higher certification

Five (5) years

Five (5) years


Case

Product Category

Warranty Period

Case

One (1) year

Case with Power supply

One (1) year


Thermal & Cooing

Product Category

Warranty Period

Fan

One (1) year

CPU Air Cooler

One (1) year

CPU Liquid Cooler

Two (2) years


Peripheral

Product Category

Warranty Period

Backplane Module

One (1) year

Mobile Rack

One (1) year

Card Reader

One (1) year

Headset Holder

One (1) year

Keyboard / Mouse

One (1) year

Others

One (1) year

※ Refurbished products have 90-day warranty

WHAT IS NOT COVERED
1. Any product on which the serial number has been defaced, modified, or removed.
2. Damage, deterioration, or malfunction resulting from, but not limited to:
a. Repair or attempted repair by someone other than ENERMAX/LEPA certified technician.
b. Accident (such as dropping or spilled liquids), misuse, abuse, neglect, fire, water, lighting, or other acts of nature, unauthorized product modification, or usage not in accordance with ENERMAX/LEPA product instructions.
3. Use of parts and components not supplied by ENERMAX/LEPA.
4. Normal wear and tear.
5. Shipping, handling damages and charges.

HOW TO OBTAIN WARRANTY SERVICE
1. DOA (Dead on Arrival) unit must be processed for RMA within 7 days.
2. Original dated invoice from ENERMAX/LEPA authorized direct reseller is required as proof of warranty coverage. Invoice that is not from ENERMAX/LEPA direct reseller will not be accepted. Warranty will only be validated per product serial number.
3. All qualified repairs must have RMA number that can be obtain via support ticket ( Get a support ticket ) or call (626) 913-8899 for RMA Department. Return without RMA number will be refused at sender's expense.
4. LEPATEK Corporation may repair or replace the defective part(s) or unit with new part(s) or unit or at LEPATEK sole option with refurbished part(s) or unit that is not new but has been functionally tested.
5. Unless agreed by LEPATEK, please return the accessory (ex. cables, brackets) together for further inspection.
6. Shipment must be in original packaging and/or properly packed, and ship freight pre-paid.
7. LEPATEK is not responsible for shipping damage or loss. All claims must be presented to the freight carrier.
8. RMA number is valid for 20 days from issue date and receives by LEPATEK within the period.

OUT OF WARRANTY
Support Center does not repair out of warranty product.

CROSS SHIP
1.Cross shipment must be authorized by LEPATEK RMA Department.
2. Customer must agree to pay a non-refundable $20 shipping & handling fee for the advanced shipment.
3. Customer must agree to prepay for the retail price of the cross ship part. Customer will receive credit back only when RMA part is received by LEPATEK within 20-day period from RMA issue date.
4. Customer needs to provide a valid credit card number for the $20 shipping & handling fee plus retail price of the cross ship part.
5. If defective part is not received by LEPATEK within 20-day period from RMA issue date, LEPATEK reserves the right to refuse delivery and decline crediting for the RMA part.
6. Cross shipment includes Ground shipping; all air shipments will be extra.

LIMITATION OF LIABILITY
LEPATEK CORPORATION SOLE LIABILITY FOR ANY DEFECTIVE HARDWARE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT AT OUR SOLE OPTION. UNDER NO CIRCUMSTANCES WILL LEPATEK CORPORATION BE LIABLE IN ANY WAY TO THE END-USER FOR ANY DAMAGES IN CONNECTION WITH THE HARDWARE PRODUCT OR IT'S SALE, PURCHASE OR USE. INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF USE OF THE HARDWARE PRODUCT OR ANY ASSCIATED PERIPHERALS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGE WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT BASED ON BREACH OF WARRANTY, CONTRACT OR NEGLIGENCE, EVEN IF LEPATEK CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.